Useless (dis)organisation. 10 February 2014 Reviewer: Sj from England
151 of 276 people found this review helpful
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I ordered flowers and a card for a birthday. The card will not be dispatched until 7 days after the date required!!!! more than 11 days after it was ordered. Then another few days for delivery from Guernsey.
As for the flowers well they didn't arrive and I was told that although I specified a delivery date the delivery date is actually the dispatch date!! confused? yep so am I. Now the flower's will be delivered tomorrow or the next day and if cannot leave anywhere they will be taken back and the delivery co will try again the next day and so on.
It would be nice if they made the bit about the delivery date clearer. At least with Marks and Spencer if they fail to deliver they don't charge and if there is no one home they leave at the local M & S wish I'd used them but there you go.
The customer service is an 0845 no. and don't expect a prompt answer. But.. the Lady I spoke to was very helpful and well meaning but unable to help if you get what I mean. I wouldn't want that job ever.
In the early days this was such a great company but this is the 2nd order I have had problems with and I would advise people to not use them.
Hopefully the flowers will be delivered while still fresh and this will not have been a waste of money.
In summary, I would not recommend Moonpig to a friend.
